FAQ

Home / FAQ

About Fresh
Fresh is a beauty store showcasing a wide-range and well curated beauty products from Skincare, Fragrance, Nail care and Hair care.
We partner with many global premium brands such as AZZARO, BOUCHERON, CACHAREL, CAROLINA HERRERA, CLARINS, DIESEL, FILORGA, JEAN PAUL GAULTIER, LALIQUE, PACO RABANNE, RALPH LAUREN, MUGLER.
You can check all our brand list through this link.
Yes, we have stores at following locations- EASTWOOD MALL CENTURY CITY, MARQUEE MALL, ABREEZA MALL AYALA CENTER CEBU, UPTOWN MALL, VERTIS NORTH, ROBINSONS MANILA, CIRCUIT MAKATI, ONE BONIFACIO HIGH STREET. Please check out OUR STORES section for details.
All fragrances are 100% authentic designer brands. We don’t sell knockoffs or imitations.Aside from being a retail operator, our mother company, Scent & Beaute Inc. is also the local distributor for the brands we carry at Fresh hence the authenticity of the products are guaranteed.
Contact us
You may contact us at info@fresh.com.ph for any concerns or questions and we will revert you within 48 hours.
You may contact us at info@fresh.com.ph for any collaboration inquiry.
Orders and Deliveries
You may opt to create or register an account on www.fresh.com.ph or you may choose products from the site and add to cart.
After confirming your order through our website, an automated email will be sent with a confirmation email, together with a tracking number and details of the delivery.
We ship all over the Philippines
After checkout, we usually confirm your order right away, and prepare the package within 24hrs.
- Within 1- 2 working days for shipping around metro manila
- 7 – 10 working days for outside metro manila
- Please be advised that timing of deliveries may change due to GCQ/MECQ order in the Philippines.
it depends on the delivery address and weight of the package itself.
For delayed or missing orders, you may email us at info@fresh.com.ph
Payment Methods
We accept all major credit cards, We also have bank deposit option and Cash on Delivery.
Yes, we do accept Cash on Delivery with Maximum COD value of PHP 15,000
All Major Credit Cards - Visa, Mastercard & JCB.
Return and Exchange
You may email us at info@fresh.com.ph Please allow 3-5 days for us to process and assess your request for cancellation or exchange.
You may email us at info@fresh.com.ph Please allow 3-5 days for us to process and assess your request for cancellation or exchange. Contact us as soon as you notice the damaged item.
Please email your concerns at info@fresh.com.ph